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City Center
Big Sur
2.1
mi
Airports
Monterey Peninsula (MRY)
35.7
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Tranquil Japanese Baths
“The Japanese hot baths provided a serene and relaxing escape, perfect for unwinding after a long day of hiking.” view full review
Lovely Restaurant
“Dining at The Sur House was a highlight; every meal was beautifully presented and bursting with flavor, especially the chef's tasting menu.” view full review
Cozy Outdoor Shower
“Our suite featured an outdoor shower that offered a refreshing and unique experience, surrounded by nature.” view full review
Guided Hiking Trails
“The daily guided hikes offered a great opportunity to explore amazing trails, making it an active yet enjoyable experience.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Adults only
Baggage storage
Hairdresser
Fireplace
Electric vehicle charging station
Key card access
Sports & Fitness
Fitness center
Hiking
Yoga class
Services
Free shuttle service
Valet parking
Pet amenities available
Room service
Housekeeping
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Game room
Spa & Leisure
Indoor swimming pool
Outdoor swimming pool
Beach umbrellas
Sun loungers
Sun terrace
Garden area
Spa & wellness center
Sauna
Jacuzzi
Pedicure
Manicure
Body scrub
Facial
Treatment room
Body wraps
Massage
Hot spring bath
Public Bath
Make up services
Room features
Air conditioning
Heating
Mini-bar
Terrace
Tea and coffee facilities
Ironing facilities
Rollaway beds
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
48123 Highway One,
Big Sur,
California,
United States of America,
93920,
California
Map view
48123 Highway One,
Big Sur,
California,
United States of America,
93920,
California
City landmarks
National Park
Pfeiffer Big Sur Campground
1.4
mi
Gallery
Hawthorne Gallery
1.3
mi
Libraries
Henry Miller Memorial Library
1.6
mi
Big Sur Spirit Garden
1.1
mi
Gallery
Phoenix Shop
1.3
mi
CA-1
Pfeiffer Canyon Bridge
1.5
mi
47225 Highway 1
Pfeiffer Big Sur State Park
2.3
mi
Tractor
1.8
mi
Pine Ridge Trail
2.0
mi
Campfire Center
2.0
mi
McWay Falls
2.1
mi
49654-49938 Cabrillo Hwy
Seal Beach Scenic Overlook
2.1
mi
49654-49938 Cabrillo Hwy
Grimes Point Scenic Overlook
2.1
mi
Pfeiffer Falls Trail
2.2
mi
Pfeiffer Falls
2.3
mi
Gallery
Coast Gallery Big Sur
2.7
mi
Sycamore Canyon Rd
Pfeiffer Beach Day Use Area
2.9
mi
Office
2.9
mi
Albino Redwood Tree
2.9
mi
Nearby
Wedding Site
1600 ft
Restaurants
Nepenthe
1.3
mi
48510 Highway 1
Reviews and Ratings
Reviews from guests about their experience.
84%
loved their spa retreat and can’t wait to return.
Stunning grounds
Unique outdoor experiences
Inexperienced service
Limited dining options
8.4/10
Great
Rooms
8.8
Location
10.0
Service
6.4
Dining
5.8
Guest reviews
8.4/10
based on 5 reviews
8.9
8.9/10 based on 30 reviews
Charlotte
United Kingdom,
March
2025
7.8/10
We had a lovely stay, enjoying the stunning setting and varied outdoor experiences. The rooms were spacious and comfortable, offering a nice touch of luxury. However, the food experience fell short of our expectations for the price, especially given that alcoholic beverages are not included. The service had its moments, notably the efforts from staff, but the communication left something to be desired at times.
Rooms
9.0
The rooms are spacious and beautifully appointed, providing a comfortable retreat with luxurious touches.
Service
7.0
While staff was generally attentive and friendly, coordinating dining reservations was somewhat challenging at times.
Location
10.0
The resort is nestled in a breathtaking location, surrounded by the serene beauty of the redwoods.
Dining
6.0
Dining at the Sur House includes delicious options, but the experiences didn't quite justify the high prices, especially with alcohol being extra.
Facilities
7.0
The facilities are well designed, especially the outdoor areas, but some amenities were limited during our stay due to restrictions.
Sawyer
United Kingdom,
January
2025
8.6/10
Staying at this hotel felt like a dream with breathtaking views of the redwoods and the ocean. The rooms were stunning and cozy, with thoughtful details that made our stay special. However, we encountered a few hiccups with service, especially during peak times, which could be improved. Dining at the Sur House was a highlight, offering delicious meals that kept us satisfied throughout our visit, but it could get monotonous if staying longer. Overall, a good mix of luxury and outdoor adventure, though some service aspects need refinement.
Rooms
9.0
The rooms were beautifully designed and comfortable, stocked with thoughtful amenities like bath salts and coffee pods.
Service
7.0
Service was friendly but struggled during busy times, leading to long waits at the pool and dining areas.
Location
10.0
The location is absolutely serene, surrounded by nature and offering easy access to hiking trails and the beach.
Dining
8.0
Dining at the Sur House was an exciting experience with a diverse menu, although we worried it might become repetitive on longer stays.
Facilities
9.0
The facilities included luxurious amenities like the infinity hot tub and Japanese hot baths, enhancing relaxation.
Chris
United Kingdom,
January
2025
7.6/10
Our experience at Ventana highlighted both the beauty of the surroundings and the challenges of service and dining. The glamping site was charming but lacked essential amenities for the price, while our hotel room was a significant improvement. Dining experiences were hit or miss, with a rushed atmosphere and insufficient breakfast options. Overall, the location is stunning, but there are areas needing attention.
Rooms
8.0
The hotel room was a welcome change from the glamping experience, providing comfort and warmth, particularly appreciated during the chilly nights in the redwoods.
Service
6.0
While the hotel service was generally attentive, the glamping side left much to be desired, particularly with communication when requesting help.
Location
10.0
The location is truly magical, set deep in the redwood forest, offering a beautiful and secluded escape.
Dining
5.0
Dining experiences at the restaurant varied, with the Sur House being quite delightful, although our experience at breakfast was disappointing due to missing essentials like butter.
Facilities
9.0
The amenities provided at the hotel, including access to the spa and the infinity hot tub, significantly enhanced our stay.
Cameron
United Kingdom,
January
2025
7.6/10
The resort offers a beautiful and unique setting with an incredible glamping experience. The outdoor access and amenities enhance relaxation, although the dining options and service could use significant improvement. The staff was friendly, but slow service in the restaurant impacted the overall enjoyment. For the price, I expected a more varied and efficient dining experience.
Rooms
9.0
The glamping tents are amazing, featuring a heated bed, outdoor and indoor showers, and thoughtful amenities like walking sticks and binoculars.
Service
6.0
Service overall was friendly, but restaurant staff seemed overwhelmed, leading to slow service that dampened the experience.
Location
10.0
The location is stunning, surrounded by nature, making it a perfect retreat after a day of outdoor activities.
Dining
5.0
The dining experience left much to be desired, with a limited menu and very slow service during our visits.
Facilities
8.0
The amenities, such as the yoga classes and beautiful grounds for relaxation, were quite enjoyable.
Mia
United Kingdom,
September
2024
7.8/10
The hotel offers stunning grounds and a relaxed ambiance, making it a delightful retreat. I especially loved the beautiful landscaping and the unique outdoor amenities like the infinity hot tub. However, the service felt a bit inexperienced, and I wish there were more dining options available during my stay. Overall, it's a great choice for enjoying nature and unwinding, but the service could use some improvement.
Rooms
9.0
The rooms were well-equipped, complete with walking sticks, binoculars, and water bottles for exploring the property.
Service
6.0
While the staff was friendly, it seemed like many were new and not fully knowledgeable about the services offered.
Location
10.0
The hotel is beautifully situated, surrounded by lovely landscaping and offers great hiking trails and pools to enjoy.
Dining
5.0
The dining options were limited, and although what I had was tasty, I felt that more variety would enhance the experience, especially for the price.
Facilities
9.0
The facilities were fantastic, with multiple pools and a relaxing hot tub, making it easy to unwind.
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